Surveys with Google Forms
In today’s social media environment of “post your emotions now,” real estate agents must keep the communication channels open to protect and preserve their reputation. An unhappy client may not only cause you to lose their future business, but that same client could cause irreparable damage to your brand.
The good news is that most dissatisfied clients, even if you’ve made a mistake, will continue to use your services if you address their concerns quickly – 95% of unhappy customers will return if an issue is resolved quickly and efficiently. Show your clients that their happiness and satisfaction are a top priority by surveying their experience throughout the sales cycle. Google Forms can help, and best of all IT’S FREE!
Don’t ever let your homebuyers feel like their agent doesn’t listen. A new buyer questionnaire in Forms provides a way for you to send your buyers a survey that will let them know you are serious about customer satisfaction.
For a more personal touch, you can do the survey with them.
Another great way to use Forms is to create a post-closing survey – 85% of clients say that they would use the same real estate agent on future transactions at the time of closing, but only 12% of home buyers actually do. Why? Your message may be getting ignored because it is no longer important to the client. Forms makes it easy to collect the right feedback from your customers, and understand what is most important to them. Don’t wait – survey your clients as soon as they close!
Consider these options to make your surveys more effective:
Go to https://www.google.com/forms/about/ to get started with easy-to-use tutorials. You will need to have a free Google account to use this tool.
Take advantage of Google Forms in your business to protect your brand and keep your customers happy with surveys and questionnaires that ensure you can deliver on their needs.
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